Spammers Not Welcome Here.
This should go without saying, but we'll say it anyway: it's not OK to spam people. If you try, we will terminate any usage of any of our services. You will not get any refund.
Chances are, you already knew spam is bad. And as an email recipient, you know it when you see it.
It's important that as a sender, you know what spam is, too. We'd hate to see you make the mistake of spamming anyone with your usage of any of our services.
So let's talk about what spam is and what happens if you do it on any of our services.
What Is Spam?
Ask 10 different people that question, and you'll probably get 10 different answers.
Email senders tend to use the textbook definition: Unsolicited Bulk Email (UBE). You can read more about this definition at Spamhaus.
UBE is a useful definition: it points out that some things that might be OK to do on a 1-to-1 basis (like send an email about your company to someone who has never heard of you) are not OK to do in bulk.
But it's not a perfect one. Many things are not UBE but are considered spam by most people, including us.
Instead of trying to create a definition of spam that covers every possible scenario, let's look at a few things that we will consider spamming. We think this will give you a pretty good idea of what not to do.
Things You May Not Do With any of our services
- Send email to people who have not specifically requested that information from you.
- Post irrelevant links to your website in discussion forums, newsgroups or classifieds sites like Craigslist.
- Use email lists that you purchased, rented, leased, or in any way bought from a third party. This includes email addresses that you purchased via co-registration.
- Batch or in any way try to script the addition of new subscribers to the web form subscribe methods. (You can learn more about this in our service agreement.)
These aren't the only things we might consider spam. But they're a good guide.
Not sure if we'd consider something to be spam? Contact us and find out!
What Happens If I Spam, Or Try To Spam?
If we find that you are spamming, or trying to spam, by using any of our services:
Things that will definitely happen:
- We will immediately terminate your account.
- We will refuse to refund your account.
Things that might happen:
- We might charge you money if your spamming causes any interruptions in our ability to service other customers.
- We might pursue legal action against you. (Spamming violates our service agreement.)
Note: we don't presume guilt. We investigate all potential spam incidents thoroughly before making a decision. But once we've made a decision, we act fast.
I Think An Of Our Clients Is Spamming Me. What Do I Do?
If you believe you have received spam by a client of us via any of our services, forward the email you received to us at firstname.lastname@example.org.
Please include the headers of the email when you forward it, and briefly tell us why you believe the message is spam. We take all spam complaints seriously and will investigate promptly.
I Have Questions About Our Anti-Spam Policy. Who Do I Talk To?
We're happy to answer any questions you have about spam and our anti-spam policy. Just contact us!